Privacy Policy
How SERV-TECH collects, uses and protects personal information submitted through this website.
Effective date: 16 July 2026
SERV-TECH UGANDA – SMC LIMITED respects the privacy of customers, suppliers and website visitors. This notice explains what information we collect through the website, why we collect it, how we protect it and the choices available to you.
Information we collect
When you submit a quotation or service request, we may collect your name, company, telephone number, email address, location, product or service requirement, product code, quantity, support requested, additional details and any image or document you upload.
How we use the information
- To assess and respond to quotation and service requests.
- To verify product compatibility, availability and delivery requirements.
- To contact you about your request and provide technical support.
- To maintain internal business, quotation and follow-up records.
- To prevent abuse, fraud and unauthorised access to the website.
Legal basis and consent
We process information you voluntarily provide so that we can respond to your request, take steps toward a possible contract and meet legitimate business and legal obligations. The quotation form also asks for your consent before submission.
Sharing of information
We do not sell personal information. We may share only the information reasonably necessary with selected suppliers, service providers or technical partners when this is required to source a product, prepare a quotation, deliver a service, host the website or protect the system. Such sharing should be limited to the relevant purpose.
Storage and security
Quotation records are stored in a protected cloud database. Uploaded files are kept in private storage. Administrative access is restricted through authenticated accounts and access-control policies. No internet system is completely risk-free, so we continue to review our safeguards.
Retention
We retain quotation and service-request records only for as long as reasonably necessary for follow-up, business records, dispute handling and legal or accounting requirements. Unnecessary records should be securely deleted or anonymised.
Your rights
You may ask us to confirm whether we hold your personal data, request access or correction, object to certain processing, withdraw consent where consent is the basis, or request deletion where legally applicable. Contact us using the details below.
Contact
Email: info@servtechuganda.com
Telephone/WhatsApp: +256 783 823 865
Complaints
You may first contact SERV-TECH so that we can address your concern. You may also contact Uganda’s Personal Data Protection Office where appropriate.
Compliance note: This policy is a practical website draft and should be reviewed periodically and, before official launch, checked against SERV-TECH’s actual data-handling procedures and applicable Ugandan law.