Delivery, Warranty and Returns
General guidance on product availability, delivery, returns, warranty and engineering workmanship.
Effective date: 16 July 2026
Availability
Products may be marked In stock, Limited stock, Available on order or Contact for availability. Stock is not reserved until an order is accepted and the required payment is received.
Delivery estimates
Delivery dates are estimates unless expressly guaranteed in writing. Lead time begins after order confirmation, receipt of required payment and confirmation of complete specifications. Import procedures, supplier delays, transport disruption and force-majeure events may affect delivery.
Inspection on receipt
The customer should inspect packages and products promptly and report visible damage, missing items or an incorrect item as soon as reasonably possible. Photographs of the package, product and labels may be required.
Returns
A return requires prior written approval. Standard unused items may be considered for return where they remain in original condition and packaging. Special-order, imported-to-specification, programmed, configured, installed, used, damaged or electrically connected items may not be returnable unless defective or otherwise agreed.
Warranty
Warranty depends on the selected manufacturer, supplier and product. The applicable warranty period and conditions will be stated in the quotation or delivery documentation. Warranty generally does not cover incorrect wiring, wrong supply voltage, overload, short circuit, moisture, contamination, mechanical damage, unauthorised repair, misuse or operation outside the specified conditions.
Engineering workmanship
Where SERV-TECH performs installation or engineering work, any workmanship support will apply only to the agreed scope and period stated in the quotation or service report. It does not cover changes or interference by another party after completion.
Fault assessment
Before replacement or warranty action, SERV-TECH may inspect the product, installation, operating conditions and related equipment. A manufacturer or supplier may require testing before approving replacement or repair.
Refunds and replacements
Where a return, refund, repair or replacement is approved, the remedy will depend on the circumstances, supplier terms, product condition and applicable law. Transport, removal, reinstallation and programming costs are not automatically included unless agreed.
Contact
Email: info@servtechuganda.com
Telephone/WhatsApp: +256 783 823 865
Important: Product-specific terms stated in an accepted quotation take precedence over this general guidance where they differ.